What We Collect and Why We Hold It
We collect your name, contact details and account credentials when you register. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference and amount — not your full wallet PIN, which stays on your device. Device data such as
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browser type, IP address and session timestamps are logged automatically to detect unusual account activity and keep your session intact across mobile and desktop. We may also collect your correspondence with our support team, including chat records, so we can resolve follow-up queries consistently. Data linked
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to payment methods like Nagad or Rocket is held only as long as it is needed to complete the transaction and satisfy any applicable compliance obligation in your region. We do not sell your personal data to third parties for marketing. Sharing only happens when required
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by law, or when a payment processor needs transaction details to clear a bKash or Rocket transfer. Availability of our services and the specific compliance obligations that apply to your data depend on local law and the eligible region from which you access your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.