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What You Agree To When You Use bt99

Using bt99 — opening an account, making a deposit via bKash, Nagad or Rocket, or placing any wager — means you accept these terms.

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POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a data request, or a dispute related to your account or a payment through bKash, Nagad, or Rocket, our support team handles it directly. Use the channel that suits you — we keep response times as short as we can on policy queries.

Live Chat Open the chat widget from any page on bt99. Identify your query as a legal or account matter and an agent will handle it directly without routing you elsewhere.

Email Support Send your policy or data request by email. Include your registered account number and the wallet type — bKash, Nagad or Rocket — if your query involves a payment dispute.

Account Help Page Log in to your account and navigate to the Help section for self-service policy documents, current term versions, and the form to submit a formal data or account query.

DATA AND SECURITY

How We Handle Your Account Data

Your account data — wallet details, transaction history, and identity documents — is held securely and used only for the purposes described in these terms. We do not sell personal data to third parties. Here is how each key area works in practice.

Data Retention

We keep your transaction records and identity documents for as long as your account is active and for the period required after closure. You can request a summary of what we hold at any time.

Cookie Policy

Our site uses cookies to keep your session active on mobile and to remember your preferred payment method — bKash, Nagad or Rocket. You can manage cookie preferences through your browser settings.

Account Security

Login uses an OTP sent to your registered mobile number. If you suspect unauthorised access, freeze your account immediately from the Account Settings page and contact support via live chat.

Requesting Changes

To update registered wallet details — switching from Rocket to Nagad, for example — submit a change request through account Help. Verification is required before any wallet change takes effect.

Terms That Cover Your Account and Payments

bt99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every action on your bt99 account — from registration through to withdrawal. When you deposit using bKash, Nagad, or Rocket, the transaction is subject to both our payment conditions and the rules of whichever mobile wallet you use. We do not override

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your wallet provider's own terms; both sets apply at once. Withdrawals require identity verification before funds are released to your bKash, Nagad, or Rocket account. We may request a copy of your national ID or a screenshot of your wallet transaction history as part of that
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check. Access to bt99 and the eligibility of specific account features depend on your local law and the region from which you are connecting. Where local law restricts online casino activity, it is your responsibility to confirm your eligibility before opening an account. We update these
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terms periodically; the version published on this page is always the current one. Continued use of your account after a policy update means you accept the revised terms. If you disagree with any change, you should stop using the platform and request account closure through our
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support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About bt99 Terms and Policy

These are the questions we hear most often about account terms, data handling, and eligibility. If yours is not here, reach us via live chat or email and we will give you a direct answer.

Access and eligibility depend on your local law and the region you are connecting from. It is your responsibility to confirm that using bt99 is permitted under the laws that apply to you before opening an account.

We collect your name, mobile number, and the wallet details you register — bKash, Nagad, or Rocket. Additional identity documents may be requested during withdrawal verification, as described in our policy.

Yes. Log in and use the Help form to submit a data access request, or contact support by email. Include your account number so we can locate your records and respond promptly.

Submit an account closure request through the Help section or via live chat. After closure, data is retained only for the period required by our policy, then deleted from active systems.

The updated version is published on this page immediately. Continued use of your account after an update means you accept the new terms. If you disagree, contact support to close your account.

Raise the dispute through live chat or email, quoting your transaction reference and wallet type. We investigate payment records and respond with findings before any adjustment is made to your account balance.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use bt99

How to Reach Us on Legal Matters

How We Handle Your Account Data

Common Questions About bt99 Terms and Policy

01 Does bt99 operate legally in Bangladesh?

02 What data does bt99 collect when I register?

03 Can I request a copy of my personal data?

04 How do I close my account and have my data removed?

05 What happens if bt99 updates these terms?

06 Who do I contact if I have a dispute about a bKash or Nagad payment?

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